Five Hours and 58 Minutes

A trip to Spain for a total solar eclipse turned into a front-row seat to what happens when one failure cascades through a complicated system. Weather started the problem. Everything that happened afterward was about technology, automation, and customer experience.

One of my photos from the total solar eclipse of 2026

Read the full article on Medium →

https://medium.com/@nicole.builds.tech/five-hours-and-58-minutes-8caa2bdc07d0

Categories: Customer Experience, Enterprise Systems, Travel & Technology