We Keep Automating the Wrong Things

Companies keep talking about AI as a way to make people more productive. But after years of building enterprise systems and automation, I think we’re asking the wrong question. Good automation should remove unnecessary work, not give organizations an excuse to pile more onto people.

A woman studies a digital workflow diagram showing a simple successful automation on one side and a tangled network of errors, loops, and broken processes on the other.

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https://medium.com/@nicole.builds.tech/we-keep-automating-the-wrong-things-63dae3523fc9

Categories: AI & Automation, Enterprise Systems, Future of Work